Shipping policy

Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

We ship all orders via Australia Post.

Available options:

• Standard Shipping (AusPost Parcel Post)
• Express Shipping (AusPost Express Post)

Delivery timeframes are estimates provided by Australia Post and may vary depending on your location.

• Metro areas: 2–5 business days
• Regional areas: 3–7 business days

• Metro areas: 1–2 business days
• Regional areas: 2–4 business days

Shipping costs are calculated at checkout based on your location and selected shipping method.

• Free standard shipping on orders over $100
• Flat rate shipping: $11 standard / $15 express

All orders include tracking via Australia Post.

You can track your order using the link provided in your shipping confirmation email or via the Australia Post website.

Once your order has been dispatched, it is the responsibility of Australia Post to deliver your parcel.

We are not liable for:

• delays caused by Australia Post
• lost or stolen parcels after delivery
• incorrect shipping addresses provided at checkout

If you experience any issues, we recommend contacting Australia Post directly with your tracking number.

If an incorrect address is provided:

• We cannot guarantee changes after dispatch
• Additional shipping fees may apply to resend the order

If your order arrives damaged or incomplete, please contact us within 7 days of delivery at:

📧 care@powermamaactive.com

Include your:

If your order includes a pre-order item:

• The entire order will be shipped once all items are available
• Estimated dispatch dates will be provided on the product page

Delivery timeframes are estimates only and may be affected by:

• peak periods
• weather conditions
• public holidays